Navigate to Transactions and choose the one you wish to dispute.Go to the Chase website and sign in to your account.You can file a request via the Chase website as well. Use the Chase Website To Dispute a Charge When using a debit card, call 1-86 instead. Explain the situation and why you wish to dispute the charge on your card.Dial 1-80, or call the number on the back of your credit card.If you want to file a request via phone, you should: These are the methods you can use to get your money back:Ĭall Chase To Dispute a Charge on Your Credit Card If you haven’t received the product or service that you paid for, you should dispute the charge on your credit card. How To Get a Chase Bank Refund by Yourself It can take some time to process the refund, depending on the merchant and their return policy. When returning products to retailers, Chase will reimburse the cost on your credit card. Chase may ask for additional information and evidence to support your dispute during this time. Debit card disputes take around 90 days to resolve. How Long Does Chase Take To Process a Refund?įor credit card disputes, it can take up to 60 days for the funds to be returned to your account. For most credit cards, including the ones issued by Chase, it’s around three percent of the total value of the purchase. Returns on purchases made internationally will incur a small fee. Some retailers will only offer store credit as compensation for a product return. When using a Chase credit card, you can request returns on retail purchases and get a full chargeback, with a few exceptions. If the merchant doesn’t correctly apply their cancel and refund policy, the bank will most likely take your side and grant you a chargeback. You can argue that you weren’t given proper service and that the charge should be nullified.Ĭhase strongly encourages customers to communicate with merchants before they decide to dispute charges. The former implies that you will negotiate with the seller and come to an agreement regarding the refund. If you are trying to get your money back for an unsatisfactory purchase, you can request a refund from the merchant, or you can choose to file for a chargeback. The bank can freeze your account and prevent further fraudulent charges from going through. Lost or stolen cards should be reported to Chase immediately.
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